Q: Can only hotels and motels order products from your site?
A: Not all all. National Hotel Supplies service all facets of the accommodation industry, including but not limited to, serviced apartments, resorts, retreats and spa’s, airbnb hosts, b&b’s, holiday parks and holidays homes.
Q: Do you have a showroom or a shopfront I can visit or collect orders from?
A: Not at present, we rapidly outgrew our Sunshine Coast warehouse. We do plan to reopen a showroom in 2026 when we find the perfect location.
Q: Is it safe and secure to purchase on-line with my credit card?
A: Yes, it is a high priority here at National Hotel Supplies. Our site is completely certified to ensure all of your information is secure and private. We have an SSL (Secure Sockets Layer) certificate from Rapid SSL which provides online security to secure online transactions.
We at National Hotel Supplies will take all reasonable steps to store your personal information securely. In particular, we want you to feel confident in dealing with us on the internet. To ensure your security and our own, we only use PCI compliant gateways. We also adhere to the new EU regulations in regards to privacy.
Q: What is an SSL?
A: SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.
Q: Do you deliver to my area?
A: We deliver our products to anywhere in Australia and some islands, however depending on your area/postcode we may need to provide a customised quote.
Q: What is the delivery fee to my postcode?
If you have a tiny order that will fit into an Australia Post satchel, email [email protected] with your order details, we will reduce the freight to the exact cost of a satchel.
Large Item Freight Policy
Please note: the freight rates shown at checkout do not apply to large or bulky items (e.g. Rollaway Beds, Housekeeping Trolleys, Luggage Racks, etc.).
Although the shopping cart may display a fixed shipping amount, we will need to obtain a custom freight quote from our couriers before proceeding.
After you place your order or submit a quote request, our team will contact you with the freight cost for approval.
You are under no obligation to proceed with the order if you choose not to accept the quote.
Q. Why has the flat-rate freight fee increased?
We pride ourselves on getting your supplies to you quickly and safely. To account for the rising cost of nationwide transport and logistics services, we have updated our flat-rate fees. This adjustment ensures we can continue to offer dependable shipping to all regions, from metropolitan hubs to remote mining and rail sites.
A: Our prices are as follows:
- Mainland QLD $29.00/delivery
- NSW $24.95/delivery
- ACT $24.95/delivery
- Victoria $24.95/delivery via
- South Australia $34.50/delivery
- Western Australia from $27.00/delivery – please click here to place your order if you are located in WA.
- For all other states, territories and islands, we will provide you with a quote on freight
- FREE SHIPPING promotions exclude TAS, NT, WA, PO Boxes, Islands and bulky items – freight to be quoted on.
- Some locations, including rural, may incur a freight surcharge for bulky or heavy items, we will provide you with a quote.
Note: there is an additional delivery charge for back-ordered items. We will advise you if an item is out of stock and discuss delivery options.
Q: What happens if I am not home/available at the time of delivery?
A: That’s ok. Simply let us know where your order can be left if you are not available at the time. You can add this information in the “comments” section of the shopping cart. NB We must be given an authority to leave in the shopping cart if you are a residential customer unless you are either willing to collect from the depot or pay the redelivery fee.
Note: should you not be available at the time of delivery and the courier needs to redeliver your order, you will be charged additional delivery fees.
Q: Can I get samples before I buy?
A: Yes, depending on the samples required, there is a minimum charge of $8.05 which includes postage. Please click here to obtain samples.
If you require more than can fit inside a 500g Australia Post satchel or weighs more 500g please call to discuss.
Note: samples of bedding, towelling, accessories, table linen and artwork need to be paid for in full up front. If you do not wish to keep the items, we will arrange a refund once the items are returned to us.
Q: Do you offer embroidery services?
A: Yes, please contact us on 1300 557 415 or at [email protected] to discuss.
Q: I have received the order and I have changed my mind and don’t want it anymore.
A: We do not offer refunds, credits, or replacements if you change your mind or make an incorrect choice.
Under Australian Consumer Law (ACL), businesses are not required to offer a refund, exchange, or credit if a customer simply changes their mind after purchasing a product, whether the purchase was made online or in-store. The law applies to both goods and services and covers scenarios where the customer decides they no longer want the product, made the wrong choice, found a better price elsewhere, or changed their mind about a purchase for any other reason.